Patient Involvement Group
Church Street Practice, The Health Centre,
Mably Way, Grove, OX12 9BN

A Day in the Life... of Church Street Practice……
or 101 things you didn't know about Church Street Practice:
A booklet for patients

'A Day in the Life of Church Street Practice...' is a special newsletter which follows thirteen members of the Practice staff for a whole day and documents what they did, who they talked to and just how it was. PIG feel this document is very important as it gives an insight into the practice as a whole and to our knowledge this has never been done before. People have followed a single staff member but this booklet goes much further than that as it shows how all the individuals (those working directly with patients and those whom we, as patients, don't see) work together for the benefit of the patients.

On the chosen day, 131 patients were seen by doctors, 35 telephone consultations carried out and 13 home visits made. This does not count the hundreds of prescriptions written, telephone calls answered, referral notes copied and so on. We feel that it has shown us what happens 'behind the scenes' in a modern health service practice.

PIG hope the document is accessible to as many patients as possible and paper copies are available in the normal outlets. The whole document (17 pages) is available or, if you feel that's a bit too long to digest, it has been broken down into individual accounts so you can access each one separately.

Most of all, I hope you, as a patient of Church Street Practice, as a patient of another practice, or as a staff member enjoy reading this booklet and find it interesting and informative.

Sue Hannon,
Editor, A Day in the Life... of Church Street Practice

February 2009

(All documents are format)

1. Intoduction
2. A Day in the Life of....a Doctor
3. A Day in the Life of....a Practice Nurse
4. A Day in the Life of....a Duty Doctor
5. A Day in the Life of....a Phlebotomist and Healthcare Assistant
6. A Day in the Life of....a Secretary
7. A Day in the Life of....Data Entry
8. A Day in the Life of....the Dispensers
9. A Day in the Life of....the Finance Officer
10. A Day in the Life of....a District Nurse
11. A Day in the Life of....a Health Visitor
12. A Day in the Life of....the Information Manager
13. A Day in the Life of....the Receptionists
14. A Humorous Look at a Day in the Life of....the Receptionists
15. A Day in the Life of....the Practice Manager

A Day in the Life.... of Church Street Practice - Complete version