Patient Involvement Group
Church Street Practice, The Health Centre,
Mably Way, Grove, OX12 9BN

NOTES FROM THE AGM OF PATIENT INVOLVEMENT GROUP,
Church Street Practice, Mably Way, held on 12th November 2008

Welcome to everyone and Introduction.
Christine Hewitt Service manager for urgent Care
Pete McGrane Clinical lead for Urgent Care
Phillip Painting Operational Manager for Urgent Care.

Welcome to this meeting , been going now for 13 years
Practice Staff Apologies Ann Whear, Mary Bowen

Report on 2007

Questions relating to access services, how do we know what is available where do we turn? Followed up with article February 08 newsletter about the work of PALS and an information display on the large board by the door. PALS officer told us how useful this had been had a number of enquiries.

Delay in OT appointments etc. Info obtained about the direct access to equipment service, February 08

Dentistry - followed up with PALS told by PCT that there would be some money available. Some NHS dentistry being offered. Article in September newsletter covering who to contact, Dental access clinics and Emergency dentistry.

Mental Health issues - didn't do well in following up. Thought that we should try and make list of any local support services etc... we didn't get very far. Perhaps that's one to carry forward.

Finance Jean
Website / Newsletter editor Jean

Activities
Helped with flu clinic;
helped in distribution of patient questionnaires;
Discussed the findings with the practice;
The Practice Assessment took place in June and several members of the committee were invited to attend the "feedback" meeting;
Some members attended the Public Meeting of the Practice Based commissioning group;
PIG committee members continue to attend the monthly practice meetings;
Dr Kyle Knox Christine

Newsletter cover wide variety of topics - both in relation to our own practice but also of general interest, e.g. How to make the best of your appointment, on line booking, pandemic flu, work of a NED, follow up on queries e.g. bowel cancer patient, patients being called by receptionist, Race for Life, Celia's garden. Thank Sheila and her staff for their help in photocopying the newsletter.

Future Plans Sue
Diabetic Group Jean

What of the future? AOB. What should we be taking forward? We need your input...what concerns you? Where is PIG failing or succeeding?

Election of committee!! Volunteers Involvement in committee. Come along and see what we are about. During the course of the year. Joyce Coombs has joined us. She describes herself as a trainee PIG!

Thanks to committee members and to the Practice for all their help, support and encouragement.

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